Mirror Mirror · Quality Standards
Every Mirror Mirror product graded “production-grade” meets the same bar. This page documents the bar, the audit process, and which products currently pass.
Specific. Verifiable. With a remedy when we miss.
99.5% monthly uptime on customer-facing surfaces (landing pages, payment links, fulfillment workflows).
Public status page (planned 2026-Q3). Until then, request 30-day uptime report on demand.
1 day service credit per 0.1% below SLA in any given month, applied to next billing cycle.
Initial response within 1 business day for paying customers. Within 4 business hours for Teams + Build customers.
Brady is the only support person; you'll see who wrote you. No support queue — direct line.
If we miss the response window, you get a 25% credit on the next billing period.
7-day no-questions refund on courses and audits. Pro-rata refund on subscriptions cancelled mid-period.
Refunds processed within 3 business days via Stripe. No phone-tree to navigate.
If refund takes more than 5 business days, additional $50 inconvenience credit.
Every shipped product has: setup guide, troubleshooting section, list of dependencies, change log.
All docs publicly readable at the product’s landing page or linked from it. No login-walls.
If docs are missing or inaccurate and you ask, fix lands within 3 business days.
All customer-facing workflows have: dead-letter queue, error alerting, retry logic where appropriate.
On Build engagements, the error-queue dashboard is part of the deliverable. You can see exactly what's failing.
Silent failures are escalated within 2 hours of detection. We notify you, not the other way around.
Anything we build for you, you own. Data exports available on request. Workflow definitions in standard formats (n8n JSON, Zapier JSON, etc.).
Ask for an export at any time. No 30-day data-retention games. You leave with everything.
If we ever can’t honor an export request within 7 days, the engagement is refunded in full.
Public quality grading. Updated quarterly. Honest about what doesn’t pass.
| Product | Status | Note |
|---|---|---|
| $500 Systems Audit | production-grade | Audit reports include uptime/error-handling notes per-product reviewed; you get a written verifiable artifact. |
| $800 Custom Workflow Build | production-grade | Includes error-queue dashboard, dead-letter monitoring, retry logic, and a runbook for ongoing operation. |
| $2,500/mo Custom System Build | production-grade | Monthly retainer includes weekly review + SLO tracking + on-call response within 4 business hours. |
| Mirror Mirror for Teams ($499/mo) | production-grade | Quarterly stack review enforces the same bar across your team's stack as the audit does for yours. |
| DS 7-Day Course ($297) | production-grade | Lifetime access; templates updated as the ecosystem evolves; 7-day refund window. |
| $150 Strategy Session | in review | Currently delivered as a single 60-min call. Adding a written followup brief to reach production-grade — expected Q3. |
| $33/mo Mirror Mirror Membership | in review | Currently under audit for documentation completeness + member-only content cadence. Re-grading expected Q3. |
| $22 DS Day 1 Recording | rework needed | Per H568 audit, current /replay/ page content is misaligned with product name. Slated for rework — won’t carry production-grade badge until fixed. |
How we decide what gets the badge and what doesn’t.
B2B buyers need to justify the spend. “Our products are good” doesn’t survive an internal review. “Here are six specific commitments and how to verify” does.
The badge isn’t marketing. It’s a contract. If we miss, you get the remedy.