Mirror Mirror · For Tech Teams + Startups

Stop building the same ops platform every startup builds.

Your engineers should be building product, not user onboarding + billing reconciliation + support routing + reporting glue. Engines + automations across your ops stack — velocity, speed, reliability, synchronicity — let your team focus on what only they can build.

Start with $500 Audit Eng-team Teams

Five engines worth building first (tech-team edition)

Each one is a workflow your engineers would otherwise spend a sprint building.

User onboarding orchestration
Stripe checkout success → create user in app + auth provider + CRM + email tool → route through onboarding email sequence → tag based on plan tier → alert sales on team-tier signups. Replaces the ‘why doesn’t the welcome email mention the right plan’ bug everyone has.
Tools: Stripe + Auth0/Clerk + HubSpot/Salesforce + n8n + email
Support routing + SLA escalation
Inbound ticket → classify (bug/feature/billing/general) → route to right Slack channel → SLA timer fires → escalation cascade if breached → auto-update ticket status + customer notification. Engineers don’t answer general questions; specialists do.
Tools: Intercom/Zendesk + Slack + PagerDuty + n8n
Billing reconciliation engine
Daily reconcile Stripe charges vs subscription DB vs revenue report. Flag delta > $X to finance. Generate dunning sequences for failed-charge customers. Auto-create credit memos for refund requests. Replaces the finance team’s end-of-month scramble.
Tools: Stripe + your DB + Slack + accounting tool
Engineering operations reporting
Daily digest: deploys shipped, error rate trend, on-call pages, customer-reported bugs, support tickets aging. Delivered to your eng-leads Slack channel each morning. Replaces six different dashboards no one opens.
Tools: GitHub Actions + Sentry + PagerDuty + your DB + Slack
Vendor account audit engine
Monthly scan: list of SaaS vendors + spend + last-login per seat + auto-renewal dates + contract expiration. Surface unused seats. Surface contracts expiring < 30 days. Save the team the surprise renewal + the $X/mo seat that’s been zombie for 8 months.
Tools: Your SSO + vendor APIs + spreadsheet/Notion + Slack

Why outsource ops infrastructure to MM vs build in-house?

You CAN build all of these. Most tech teams have. But:

  • Engineer-hours are expensive. A senior eng at $150K/yr costs ~$72/hr fully loaded. A 40-hour ops-glue project = $2,880. We do it for $800.
  • Ops glue ages badly. Internal scripts have ONE author. They leave. The script breaks. We architect for swap-readiness from the start.
  • Maintenance is the cost. Building is 20% of the work; 80% is keeping it running. We carry the maintenance for $499/mo (Teams).
  • You own the logic, not the labor. Anything we build, you can take with you. n8n JSON, workflow definitions, runbooks — all yours.

For ops infrastructure, you have better things to do with engineering bandwidth. Build product. Buy ops.

The path for tech teams

$500 audit reveals which engine to build first. Build it. Then decide if you want to ladder up.

  1. Audit ($500) — we map your ops surface (user onboarding, billing, support, reporting) and rank by ROI.
  2. Build first engine ($800) — usually billing reconciliation or support routing. Lands in 2-3 weeks.
  3. MM for Teams ($499/mo flat, up to 10 seats; $199/seat above) — eng + ops + sales-ops together. Quarterly stack reviews.
  4. Custom System Build ($2,500/mo) — for teams with serious ops surface area (multi-product, multi-tenant) wanting an embedded systems partner.
Start with the Audit